1. Is there a recommended browser for HR Reporting?
Yes - HR Reporting should ideally be accessed via Internet Explorer or Edge. The tool won't work in Firefox and users may also experience issues in Chrome.
2. Report filters/parameters resetting after selection - impacting running reports
If you are experiencing issues with filter selections when running reports (ie whereby the filters reset), this is likely caused by your browser settings, and not the HR Reporting tool. This issue is usually rectified by running reports using a different browser. If you are still having problems, please contact HR Systems Support for help. Please note that the recommended browsers for running reports are Internet Explorer and Edge.
Please also see the specific advice about running the PERDEP01_Staff in Post report within the Reports Library web pages.
3. When I enter my CONNECT details when prompted, nothing seems to happen - what do I do?
You may have accidentally entered an incorrect password too many times and your account may now be locked. Your CONNECT account will become locked after three unsuccessful attempts. However, a message to alert you about this won't be displayed on your screen. You can reset your CONNECT password at https://password.connect.ox.ac.uk (use the 'Forgotten Password' option). If you continue to experience logging in issues, please contact HR Systems Support.
4. I have an active CONNECT account, but I cannot access HR Reporting - what should I do?
HR Reporting will only work when connected to a University network, eg via VPN. If you are connected to a University network and are still having problems accessing the tool, please check that your CONNECT login details are correct (see Question 1 above). Please also note that the recommended browsers are Internet Explorer and Edge. The tool will not work in Firefox, and users may also experience some issues in Chrome.
If none of the above resolve your problem, please contact HR Systems Support.
Please also see the HR Reporting How-to Guide for further guidance.
5. I have forgotten my CONNECT password; what do I do?
If you have forgotten your CONNECT password, please go to https://password.connect.ox.ac.uk, and use the 'Forgotten Password' option. If you experience any issues with resetting your password, please contact the HR Systems Support.
6. What are my 'HR Reporting login details' as prompted when accessing a report?
Your HR Reporting login details are issues to you when you are first granted access to PeopleXD and/or the HR Reporting tool. Please contact HR Systems Support if you haven't got or have forgotten your HR Reporting login details. See the HR Reporting How-to Guide for further guidance.
7. Why am I prompted to enter my HR Reporting login details every time I want to run a report?
The security settings for HR Reporting are set at report-level. This is the way the reporting tool is designed and not a feature the University can alter. You will need to continue to enter your HR Reporting login details for every report.
8. My report is taking too long to run and isn't producing results - what should I do?
Reports may time out if they take too long to run. It is also possible that you may experience a loss of connection in that time, in which case please try again. If you continue to experience difficulties with running the report, please contact HR Systems Support.
9. Why is 'Favorites' spelled without a 'u'?
The reporting tool is a Microsoft product from the US, and therefore some spellings are in US English, which we are unable to change.