The graphs below provide an overview of the volume of incidents or queries dealt with by the HRIS Support Centre. Please note that due to a recent change in Service Management Tool the Incident stats are currently being redeveloped.
The graph below shows the number of incidents raised by users in each calendar month by category. It highlights that Personnel incidents represent the highest proportion of queries received.
The graph below shows the total number of incidents resolved within the calendar month broken down into percentage resolved by period.