Support statistics

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The graphs below provide an overview of the volume of incidents or queries dealt with by the HRIS Support Centre. Please note that due to a recent change in Service Management Tool the Incident stats are currently being redeveloped.

total number of incidents raised and resolved by calendar month

The graph below shows the number of incidents raised by users in each calendar month by category. It highlights that Personnel incidents represent the highest proportion of queries received. 

number of incidents raised by calendar month by category

The graph below shows the total number of incidents resolved within the calendar month broken down into percentage resolved by period.  

percentage of incidents resolved within resolution period

HRIS Users

Total active CoreHR users = 545

 

Personnel

Total approved Staff Requests processed using the CoreHR system over the last 12 months = 5,307

Total New Starters, Rehires & No Shows processed using the CoreHR system over the last 12 months = 2,585

Total Leavers processed using the CoreHR system over the last 12 months = 2,305

 

e-Recruitment

Total number of Vacancies advertised using the CoreHR system over the last 12 months = 3,793

Total Applications processed via CoreHR for the above vacancies = 60.084

 

Training Administration

Total number of Courses administered through CoreHR, delivered in the last 12 months = 411

Total number of Delegates who booked to attend the above courses = 6,495

HRIS Support Statistics: HRIS Training

Total HRIS Training Courses run in the last 12 months = 58

Total number of Delegates trained on the above courses = 413

Please note: the above usage statistics include information processed using the CoreHR system on behalf of the University of Oxford and subsidiary companies for the period 1 Oct 2018 to 30 Sep 2019. 

 
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