Information for local IT officers

What is HRIS?

The University’s principal HR Information System (HRIS) is CoreHR.

What is CoreHR?

CoreHR is a personnel, payroll, e-Recruitment, training administration and self-service package supplied by CoreHR.

What does this mean for you?

For users of CoreHR there are a number of requirements of local IT to ensure that they are able to access all the necessary functionality. This means that system users may require your support in using CoreHR successfully.

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Operating System
  • Windows 7, 8.1, 10 
  • iOS 12.3
  • macOS 10.12.6
Core Certified Browser
  • Microsoft Internet Explorer v11
  • Mozilla Firefox v66
  • Google Chrome v74
  • iOS Safari 12
  • OS X Safari 12.1
  • MS Edge v83 (Portal only)
Core Certified Browser Plugin  
  • Sun JRE version 8_Update 211 (x86 32-bit)


The recommended browsers for HR Reporting are Microsoft Edge or Internet Explorer. Firefox should not be used.

For JRE to work correctly, you will need to ensure:

  • JavaScript settings are enabled within your supported browser;
  • the security setting "automatic prompting for file downloads" is enabled;
  • pop-up blockers should either be disabled, or enabled allowing access to *

Prior to users first using CoreHR it is recommended that the Java Cache and Internet Temporary Files are cleared and to repeat this periodically to maintain performance.

NB Please also ensure that the server name is added to the Trusted sites list in Internet Explorer (Internet options > Security > Trusted sites > Sites).

Users of CoreHR require a copy of their departmental letterhead template to be saved locally (as a Word document) in a specified location on their PC. This file must be created with user privileges allowing for Read, Write and Execution. To create the required folders please follow the instructions below:

  1. Create the folder C:\Coreapps on the local PC giving the user Read, Write and Execute privileges to the folder and its contents.
  2. Within C:\Coreapps save the departmental letterhead as a Word document with the filename Letter_head.docx

Please Note:         

  • If a user works with more than one letterhead, they will need to overwrite the Letter_head.docx file with the required template on each use.
  • Users will require access to the following path C:\Users\[User's single sign-on]\Appdata\Local\Temp\

The CoreHR letter templates have macros embedded within them to enable them to bring in the departmental letterhead and generate prompts. For this functionality to work, Microsoft Word must be set to as detailed below:

Go to the File tab ->  Options -> Trust Centre -> Trust Centre Settings, select ‘Disable all Macros with Notification'. Click OK

Unable to generate correspondence

The failure to generate mail merge documents is usually due to errors in the naming of the files and folders within C:\Coreapps. It is imperative that all files and folders are named exactly as stated above and saved to the indicated location. The configuration of file locations within CoreHR is case sensitive and this is often the main reason for issues.

Further support

If you have any queries regarding local IT requirements, or would like some additional support, please contact HRIS Support

Related links

CoreHR Upgrade Project

Contact HRIS Support
 Opening hours:
Monday - Friday 08:30 - 17:00