Right to work UDF - 'RTW undertaken by' errors in HRINFO report - fixed 17 September 2021
The 'RTW undertaken by' field in the RTW UDF was made mandatory in July 2021. Where this was not previously populated with any active records, there was an error in the HRINFO report. A fix has been applied to replace any missing data with 'Not specified' in the field. You should no longer see 'RTW undertaken by' errors in HRINFO reports.
Searching by vacancy ID number in ESS Internal Job Board - fixed 27 May 2021
There was an issue with searching for a vacancy using the vacancy ID in the Vacancies tab in ESS:
Workaround: To search by vacancy ID, please navigate to 'ADVANCED' in the top right of that window and you'll be taken to the Recruitment portal.
This was fixed as part of a minor release - 27 May 2021.
‘Manual’ applications (off-system applications) - fixed May 2021
Summary: Some applicants may not be able to apply for a vacancy via eRecruitment and instead submit an application in a different format, eg paper forms. It was previously not possible to add such applications in the Portal.
Previous update/workaround: Please continue to enter any off-system applications in the Back Office.
'Search Address' field not working (Appointing wizard)
Following a minor update to the system, a new field has appeared in the Appointing wizard in People Management, titled 'Search Address'. Please do not use this field, and instead continue to populate the address details manually, and as per the latest how-to guides. This feature is currently not working as expected and can cause issues with the staff record. We have logged this with our supplier and hope to have it resolved soon.
Issue with eRecruitment markdown
When using the UI to update the job description in a vacancy, the spacing in E-Recruitment would be different to what was saved. This was fixed in January 2021, and the spacing in eRecruitment will match wherever you saved it from.
Issue with adding cost allocations for employee not yet on payroll
There was an issue whereby if a user added a cost allocation to an employee record that did not exist on payroll, this cost allocation was then not visible within the cost allocation screen. This was fixed in January 2021 and all cost allocations added by users are visible, irrespective of whether the employee record exists within payroll or not.
Issue with applicant emails (View Applicants > Generate Email screen)
Previously, if you selected your applicants and the email template, then clicked 'Generate' (ie the emails screen then opens), then navigated back to the previous screen without sending the emails in order to make changes to the selected applicants and/or the email template, these changes would not get picked up when you would then click on 'Generate' again. This issue was fixed in December 2020 and the updates are now included, whenever you navigate between the emails screen and the selection screens to make changes. However, when reselecting the recipients, where 'SELECT ALL' was initially chosen, you must click on SELECT ALL again to deselect all, and then select the required applicants.
Issues with reporting on UDF data
There was a problem with running reports that extracted date information from UDF (user defined fields) records. Users may have encountered the following error message when running a report:
'ORA-01843 Not a valid month'.
This was to do with the format of dates in UDFs. This affected a number of frequently-used reports, and we aimed to resolve this as soon as possible. If users urgently needed to run a report and encountered the above issue, they were requested to please email HR Systems Support.
This was resolved in December.
Portal screen display ('Compact mode' view)
Since 28 October, users can set their portal view to 'compact mode'. The mode maximises the view of the screen by minimising the left-side menu and condensing all items into a smaller view. This might be particularly useful when on a smaller screen (such as a phone).
The compact mode may be impacted by your device's display settings. To resolve this, we recommend you adjust your display settings; eg in Windows 10, try adjusting the 'Change size of text, apps and other items' and/or 'Display resolution':
This was resolved in November 2020.
Logging out of Back Office
Summary: When you click on the ‘yellow door’ to log out of the Back Office, you are presented with a ‘CoreProxy Application’ message with the option to click ‘Continue’. When this is clicked, you are taken back into the Back Office desktop screen.
Latest update/workaround: To exit the Back Office click on the ‘yellow door’ and do not click ‘Continue’ on the ‘CoreProxy’ message. Instead, close down the Back Office window by clicking on the red ‘x’ button in the top right-hand corner. To come out of the system entirely, you will need to sign out of the portal (HR Self-Service).