Issues with reporting on UDF data
There was a problem with running reports that extracted date information from UDF (user defined fields) records. Users may have encountered the following error message when running a report:
'ORA-01843 Not a valid month'.
This was to do with the format of dates in UDFs. This affected a number of frequently-used reports, and we aimed to resolve this as soon as possible. If users urgently needed to run a report and encountered the above issue, they were requested to please email HRIS Support.
This was resolved in December.
Portal screen display ('Compact mode' view)
Following a minor release (an automated system update) on 28 October, users can now set their portal view to 'compact mode'. The mode maximises the view of the screen by minimising the left-side menu and condensing all items into a smaller view. This might be particularly useful when on a smaller screen (such as a phone).
The compact mode may be impacted by your device's display settings. To resolve this, we recommend you adjust your display settings; eg in Windows 10, try adjusting the 'Change size of text, apps and other items' and/or 'Display resolution':
This was logged with our supplier and resolved through a minor in November.
Logging out of Back Office
Summary: When you click on the ‘yellow door’ to log out of the Back Office, you are presented with a ‘CoreProxy Application’ message with the option to click ‘Continue’. When this is clicked, you are taken back into the Back Office desktop screen.
Latest update/workaround: To exit the Back Office click on the ‘yellow door’ and do not click ‘Continue’ on the ‘CoreProxy’ message. Instead, close down the Back Office window by clicking on the red ‘x’ button in the top right-hand corner. To come out of CoreHR entirely, you will need to sign out of the portal (HR Self-Service).
HR Password resetting (v28 go-live issue)
The issue of not being able to reset forgotten HR Reporting passwords has now been resolved. If you have forgotten your HR Reporting password, please contact HRIS Support.
Internal Jobs Board
Summary: Some internal applicants were unable to complete applications via the Internal Jobs Board, due to the Additional Questions not showing as complete.
Latest Update/Workaround: This has been fixed as part of the upgrade to version 28.
Uploading documents to Staff Requests
Summary: Some users had problems when trying to upload a document to a Staff Request.
Latest update/ workaround: This was resolved as part of the upgrade to version 28. It is working as expected - and main document file types are accepted.
Recording an offer against a 'standby' candidate
Summary: It is currently now possible to record a job offer against a standby applicant, where ‘Offer accepted – personnel’ has already been recorded against a preferred candidate.
Latest update/workaround: This issue was resolved as part of the upgrade to version 28.
Creating letters (including shortlisting forms)
Summary: It is now possible to create any letter documents successfully in the Portal in Recruitment (from 12 October).
Latest update/workaround: Following the upgrade to v28 this has now been fixed, and will be available for use in the Portal from 12 October 2020. NB This is a separate issue to departments currently being unable to produce contract templates from CoreHR.
Summary: When a user clicked through from the first page of a filtered list of vacancies to get to subsequent pages, the filter was removed and the list displayed all the live vacancies in the system.
Latest update/workaround: The filtering of vacancies now works, with the desired results being retained. This was fixed in August 2019.
Summary: The screen size appeared smaller in v26 than v20 post go-live.
Latest update/workaround: This issue was fixed w/c 26 August. See September 2019 HRIS Bulletin.
Summary: When applicants tried to change their password, they initially saw a ‘Page Not Found’ error, which gave the impression that the password change had not worked. In fact, the password had been changed successfully. Applicants needed to close the error page, and navigate back to the applicant portal, and log in using the new password that they had just created. The system accepted this and allowed them to proceed.
Latest update/ workaround: This issue was fixed w/c 1 July. However, we are currently investigating a related minor issue that some applicants have reported.
UDF data in reports
Summary: UDF data was not returning accurately in Discoverer reports.
Latest update/workaround: This issue was fixed on Friday 14 June 2019.
Cost centre/ project codes
Summary: The list of codes available in CoreHR (from Oracle Financials) does not reflect any changes since Thursday 23 May.
Latest update/ workaround: Whilst this issue was fixed on 11 June 2019, we are continuing to monitor it closely. Please ensure to update any records, as required.
Applicant registration via a vacancy
Summary: When applicants tried to register for an account, navigating from a vacancy within the portal, they saw a ‘Page Not Found’ error once they created a password, giving the impression that they had not successfully created a new account. In fact, the account had been created successfully.
Latest update/workaround: This was fixed on 5 June 2019.
Copying vacancy URL link
Summary: The vacancy URL link, extracted from Vacancy Maintenance > Vacancy Profile > Other Details, wasn’t working properly. This URL link is used to link to the vacancy job advert from other websites, such as the department’s own website.
Latest update/workaround: This was fixed on 4 June 2019.